terms of service.
welcome to unshakeable faith. by visiting our website or making a purchase, you agree to the following terms and conditions. please read them carefully before using our site.
1. general information
this website is operated by unshakeable faith. throughout the site, the terms “we”, “us” and “our” refer to unshakeable faith. we offer this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
2. online store terms
by agreeing to these terms of service, you confirm that you are at least the age of majority in your country, or that you have given us permission to allow any of your minor dependents to use this site.
you may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright laws).
3. accuracy of information
we do our best to ensure that all information on this site, including product descriptions, pricing, availability, and imagery, is accurate and up to date. however, errors may occur, and we reserve the right to correct or update information at any time without prior notice.
4. products and pricing
all prices are listed in new zealand dollars (nzd) and include gst unless otherwise stated.
we reserve the right to modify or discontinue products or pricing at any time without notice. all orders are subject to availability.
5. preorders + made-to-order items
from time to time, we offer products on a preorder or made-to-order basis. by purchasing these items, you acknowledge that production and delivery timelines may vary. payments for preorders are taken upfront to secure your order. once production begins, preorders cannot be cancelled or refunded.
6. shipping + fulfilment
please allow 1–5 business days for processing once your order is placed. shipping timeframes and tracking details are outlined in our shipping policy.
unshakeable faith. is not responsible for lost or stolen packages once handed to the courier.
7. returns + exchanges
we want you to love your purchase. due to the nature of our products, we do not offer returns or exchanges for change of mind. if your order arrives damaged or incorrect, please contact us within 7 days at hello@unshakeablefaith.nz, and we’ll do our best to resolve the issue.
8. intellectual property
all content on this website, including text, graphics, logos, designs, and images, is the property of unshakeable faith. and may not be used or reproduced without permission.
9. user comments + feedback
if you send us creative ideas, suggestions, or feedback, you agree that we may use them freely without restriction or compensation, unless otherwise agreed.
10. third-party services
some tools or services available through our store may involve third-party providers (such as payment gateways or shipping couriers). these providers have their own privacy and service policies, we recommend reviewing them for more information.
11. governing law
these terms and any separate agreements shall be governed by and interpreted in accordance with the laws of new zealand.
12. changes to terms
we reserve the right to update or change these terms of service at any time. any changes will be posted on this page, and your continued use of the site means you accept those updates.
contact
for any questions about these terms, please contact us at hello@unshakeablefaith.nz